Exchange is possible within 15 days from the day of purchase with a valid receipt.

The product must be returned in its original packaging and in good condition.

The product must be unused and without signs of wear. 

In case of returns accepted. The customer will be sent by email the label to attach to the shipment, which will indicate the different authorized UPS collection points in their area.

Returns are only accepted related to changing the size of the product.

Only one free return is accepted per order.

We do not accept the return of merchandise for money back.

Return requests due to a product defect can be submitted within 30 days of delivery.

The customer is responsible for shipping costs. However, if the product is confirmed to be indeed defective, Sanyako will repair or replace the product and shipping costs will be refunded.